Information We Collect

We collect information that helps us provide better educational experiences and support to our business teams. The data we gather falls into a few categories, and we're transparent about what we need and why.

Personal Information You Provide

When you register for programmes or contact us, you might share:

• Your name, email address, and phone number
• Business details including company name and role
• Educational background and professional experience
• Payment information for course enrolment
• Communication preferences and feedback

Automatically Collected Information

Our website collects technical data to improve functionality:

• IP addresses and browser types
• Device information and operating systems
• Pages visited and time spent on our site
• Referral sources and navigation patterns

How We Use Your Information

We use the data we collect to deliver relevant educational content and maintain our service quality. Here's what that looks like in practice.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days.

How We Share Information

We don't sell your personal information. However, we do share data with trusted partners who help us deliver our services.

Service Providers

We work with companies that support our operations, including:

• Cloud hosting providers for secure data storage
• Payment processors for handling course fees
• Email service providers for communications
• Analytics platforms to understand website usage
• Customer support tools for managing inquiries

These providers can only use your information for the specific services they provide to us. They're bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by Australian law, court orders, or to protect our legal rights and the safety of our users.

Data Security and Protection

We take security seriously and use industry-standard measures to protect your information from unauthorised access, disclosure, or loss.

Technical Safeguards

• Encryption for data transmission and storage
• Secure servers with regular security updates
• Firewall protection and intrusion detection
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data

Organisational Measures

Our team follows strict internal policies. Staff members only access personal information when necessary for their role, and we provide regular privacy training.

Despite our best efforts, no system is completely secure. If we experience a data breach that may affect your information, we'll notify you as required under Australian law.

Data Retention

We keep your information only as long as needed for the purposes outlined in this policy or as required by law.

Retention Periods

• Active Participants: We maintain your data while you're enrolled in programmes and for two years after completion
• Financial Records: Payment and invoice data is retained for seven years to comply with Australian tax laws
• Marketing Data: Contact details for promotional purposes are kept until you unsubscribe
• Website Analytics: Aggregated usage data is retained for three years to analyse trends

When we no longer need your information, we securely delete or anonymise it so it can't be linked back to you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as maintaining your session
• Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functional Cookies: Remember your preferences like language settings

You can control cookie settings through your browser preferences. Blocking certain cookies may affect how our website functions for you.

International Data Transfers

Your information is primarily stored on servers located in Australia. Some of our service providers may process data in other countries with strong data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Providers certified under recognised privacy frameworks
• Adequacy decisions confirming equivalent protection standards

Children's Privacy

Our services are designed for business professionals and organisations. We don't knowingly collect information from individuals under 18 years of age without parental consent.

If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Effective Date" at the top of this page shows when the current version was published. We encourage you to review this policy occasionally to stay informed about how we protect your information.