From Overwhelmed to Confident
Tamsin joined a mid-sized Melbourne manufacturing company in early 2024 as their finance team struggled with month-end reporting that consistently ran late. The processes were tangled, documentation was sparse, and the team felt perpetually behind.
We started working with her team in March 2024, focusing first on documenting current workflows before attempting improvements. Sometimes you need to see the mess clearly before you can clean it up.
Development Timeline
- March 2024: Initial assessment revealed reporting taking 12-14 days after month end
- May 2024: Team identified 23 redundant steps in reconciliation process
- August 2024: Reporting timeline reduced to 8 days with improved accuracy
- November 2024: Team began training junior staff using documented procedures
- February 2025: Consistent 6-day close achieved with capacity for ad-hoc analysis
What stands out isn't just faster reporting—though that matters. It's that the team now has bandwidth to handle unexpected requests without panic. They understand their processes well enough to train new people effectively. That's the real marker of sustainable improvement.